Shahin, Arash; Bagheri Iraj, Elham; Vaez Shahrestani, … - In: International Journal of Quality & Reliability Management 35 (2018) 1, pp. 109-125
Purpose: The purpose of this paper is to develop the C-shaped quality function deployment (QFD) 3D Matrix for service applications. Design/methodology/approach: The C-shaped QFD 3D Matrix proposed by Vezzetti et al. (2016) has been developed for simultaneous analysis of the relationships among...