Menguc, Bulent; Barker, Tansu - In: European Journal of Marketing 39 (2005) 7/8, pp. 885-909
Purpose – Drawing on the resource‐based view of the firm and the dynamic capabilities perspective, this paper sets out to argue that salespeople's selling skills and their inter‐ and intra‐unit collaborative skills are valuable, rare, socially complex, and inimitable knowledge‐based...