Bartoli, Annie; Hermel, Philippe; Ramis‐Pujol, Juan - In: Measuring Business Excellence 7 (2003) 2, pp. 6-20
The assessment of managerial action can be viewed as an information tool for the improvement of management decision‐making processes. Such an assessment might serve to improve both the managerial actions directly assessed and other related organizational aspects. This research focuses on what...