Janeschek, Sabine; Hottum, Peter; Kicherer, Florian; … - In: The Service Industries Journal 33 (2013) 3-4, pp. 366-377
Due to the complexity of service productivity, the extant research on the topic is scarce. Hence, there is a need for additional studies on the interdependencies of service productivity and value co-creation as well as on the development of a service life cycle model and its impact on service...