Boon Ooi, Keng; Abu Bakar, Nooh; Arumugam, Veeri; … - In: International Journal of Quality & Reliability Management 24 (2007) 1, pp. 62-77
Purpose – This paper seeks to examine employees' perceptions of TQM practices and its impact on job satisfaction within a large Malaysian outsourced semiconductor assembly and test (OSAT) organization. Despite extensive research on TQM practices, none examines this scope of investigative...