Chen, Aihui; Pan, Yueming; Li, Longyu; Yu, Yunshuang - In: Industrial Management & Data Systems 122 (2022) 11, pp. 2540-2557
Purpose As an emerging technology, medical artificial intelligence (AI) plays an important role in the healthcare system. However, the service failure of medical AI causes severe violations to user trust. Different from other services that do not involve vital health, customers' trust toward the...