Lee, Kuo-liang; Tai, Cheng-Ting; Sheen, Gwo-Ji - In: International Journal of Lean Six Sigma 4 (2013) 4, pp. 409-424
Purpose – This study aims to demonstrate a service quality improvement project implemented by the Lean Six Sigma (LSS) methodology to achieve dramatic improvements with respect to service quality and speed in the refund process of the logistics center in Amway Company, Taiwan. It describes in...