Kang, Hee Jung (Annette); Busser, James; Choi, Hyung-Min - In: International Journal of Contemporary Hospitality Management 30 (2018) 1, pp. 76-94
Purpose: This study aims to develop a conceptual model of service climate in hospitality, which tests its relationship with psychological capital (PsyCap), quality of work life (QWL) and turnover intention. Design/methodology/approach: Data were collected among hotel employees by using an...