How to fuel employees' prosocial behavior in the hotel service encounter
Year of publication: |
2020
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Authors: | Kang, Hee Jung ; Kim, Woo Gon ; Choi, Hyung-Min ; Li, Yuan |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 84.2020, p. 1-10
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Subject: | Perceived organizational support | Prosocial service behavior | Psychological empowerment | Role clarity | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Soziales Verhalten | Social behaviour | Kundenservice | Customer service | Tourismusberufe | Tourism employees | Arbeitszufriedenheit | Job satisfaction |
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