Casalegno, Cecilia; Civera, Chiara; Cortese, Damiano; … - In: Journal of innovation & knowledge : JIK 8 (2023) 1, pp. 1-11
This paper investigates public services' (PSs) resilience during turbulent times, such as COVID-19, to contribute to relevant academic calls that aim at identifying which combination of factors might lead PSs to develop resilient approaches during crises, despite them suffering from intrinsic...