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Search: person:"Costa, Gerard"
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Balanced Scorecard
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Concept-mapping
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Costa, Gerard
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Rovira, Xari
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Vila, Mar
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Santoma, Ricard
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Tourism management : research, policies, practice
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Quality & Quantity: International Journal of Methodology
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Combining research techniques to improve quality service in hospitality
Vila, Mar
;
Rovira, Xari
;
Costa, Gerard
;
Santoma, Ricard
- In:
Quality & Quantity: International Journal of Methodology
46
(
2012
)
3
,
pp. 795-812
Persistent link: https://www.econbiz.de/10010843881
Saved in:
2
The creation and use of scorecards in tourism planning : a Spanish example
Vila, Mar
;
Costa, Gerard
;
Rovira, Xari
- In:
Tourism management : research, policies, practice
31
(
2010
)
2
,
pp. 232-239
Persistent link: https://www.econbiz.de/10003930691
Saved in:
3
Effect of customer orientation and entrepreneurial orientation on innovativeness: Evidence from the hotel industry in Switzerland
Vila, Mar
;
Costa, Gerard
;
Rovira, Xari
- In:
Tourism management : research, policies, practice
31
(
2010
)
2
,
pp. 221-232
Persistent link: https://www.econbiz.de/10008348053
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