González‐Prida Díaz, Vicente; Barberá Martínez, Luis - In: International Journal of Quality & Reliability Management 29 (2012) 3, pp. 320-348
Purpose – The purpose of this paper is to present a brief summary of quality and contractual aspects for the improvement of the warranty management. Together with this, the present work will show also some of the best practices followed by companies in order to manage properly those kinds of...