Contractual and quality aspects on warranty : best practices for the warranty management and its maturity assessment
Year of publication: |
2012
|
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Authors: | González-Prida, Vicente ; Barberá Martínez, Luis ; Gómez Fernández, Juan Francisco ; Crespo Márquez, Adolfo |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 29.2012, 3, p. 320-348
|
Subject: | Industrie | Manufacturing industries | Kundenservice | Customer service | Garantie | Warranty | Produktqualität | Product quality | Balanced Scorecard | Balanced scorecard | Strategisches Management | Strategic management |
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