The purpose of this paper is to introduce and discuss the benefits of on-line training, in quality control and quality management, as a support for professionals and managers of SMEs (Small and Medium Enterprises), to contribute to the improvement of the activities and of business performance...

The aim of this paper is to present and discuss the benefits of online training in quality control and quality management for professionals and managers of small medium enterprises (SMEs). Moreover, this paper is an attempt to understand how this training can contribute to the improvement of...

Part I Design Science Research Principles and Methods -- Part II Design and Evaluation of IT Artifacts -- Part III Design and Evaluation of Organizational Practices -- Part IV Design and Evaluation of Managerial Strategies