Daugherty, Patricia J.; Bolumole, Yemisi; Grawe, Scott J. - In: International Journal of Physical Distribution & … 49 (2019) 1, pp. 4-32
Purpose: The purpose of this paper is to shed light on the body of logistics customer service (LCS) research published in leading logistics journals from 1990 to 2017. Specifically, the paper presents a call to arms for logistics and supply chain researchers to address new and emerging issues...