Search Results - person:"Dunn, Dan T."

Understanding how technology paradoxes affect customer satisfaction with self-service technology : the role of performance ambiguity and trust in technology

Johnson, Devon S.; Bardhi, Fleura; Dunn, Dan T. - In: Psychology & marketing 25 (2008) 5, pp. 416-443

Persistent link: https://www.econbiz.de/10003735875

Understanding how technology paradoxes affect customer satisfaction with self-service technology: The role of performance ambiguity and trust in technology

Johnson, Devon S.; Bardhi, Fleura; Dunn, Dan T. - In: Psychology & marketing 25 (2008) 5, pp. 416-443

Persistent link: https://www.econbiz.de/10007992646

Customer-focused online exchange strategies: Does one size fit all

Boyd, Thomas C.; Rohm, Andrew J.; Dunn, Dan T. - In: Business Horizons 47 (2004) 3, pp. 67-74

Persistent link: https://www.econbiz.de/10005333153

Customer-focused online exchange strategies: Does one size fit all

Boyd, Thomas C.; Rohm, Andrew J.; Dunn, Dan T. - In: Business horizons 47 (2004) 3, pp. 67-74

Persistent link: https://www.econbiz.de/10006165631

Strategy for systems sellers : a grid approach

Dunn, Dan T. - In: The journal of personal selling & sales management : JPSSM 6 (1986) 2, pp. 1-10

Persistent link: https://www.econbiz.de/10001045425

Partnering with Customers

Dunn, Dan T.; Thomas, Claude A. - In: Journal of Business & Industrial Marketing 9 (1994) 1, pp. 34-40

Partnering with customers is a powerful new business approach, but an implementation framework is required. Discusses how six corporations collaborated in an exercise to develop partnership guidelines. Illustrates the framework in fields ranging from high tech to consumer products.

Persistent link: https://www.econbiz.de/10014843238