Understanding how technology paradoxes affect customer satisfaction with self-service technology : the role of performance ambiguity and trust in technology
Year of publication: |
2008
|
---|---|
Authors: | Johnson, Devon S. ; Bardhi, Fleura ; Dunn, Dan T. |
Published in: |
Psychology & marketing. - Hoboken, NJ : Wiley Blackwell, ISSN 0742-6046, ZDB-ID 226933-8. - Vol. 25.2008, 5, p. 416-443
|
Subject: | Electronic Commerce | E-commerce | Technischer Fortschritt | Technological change | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
-
Paul, Thomas John, (2019)
-
Managing self-service technology service quality to enhance e-satisfaction
Boon-itt, Sakun, (2015)
-
Majra, Hufrish, (2016)
- More ...
-
Johnson, Devon S., (2008)
-
Customer-focused online exchange strategies: Does one size fit all
Boyd, Thomas C., (2004)
-
Pitfalls of consultative selling
Dunn, Dan T., (1981)
- More ...