Fisher, Caroline M.; Elrod, Cassandra C.; Mehta, Rajiv - In: International Journal of Quality & Reliability Management 28 (2011) 3, pp. 328-358
Purpose – The success of implementing Deming's management method depends on the ability of managers to operationally define and measure Deming's 14 Points. Tamimi et al. developed a set of operational measures for these 14 Points. They tested the validity and reliability of their instrument...