Celik, Erkan; Bilisik, Ozge Nalan; Erdogan, Melike; … - In: Transportation Research Part E: Logistics and … 58 (2013) C, pp. 28-51
In this paper, the problems of public transportation customers in Istanbul are addressed and their satisfaction levels are evaluated by using customer satisfaction survey and statistical analysis. A novel interval type-2 fuzzy MCDM method is proposed based on TOPSIS and GRA, to evaluate and...