Forker, Laura B.; Vickery, Shawnee K.; Droge, Cornelia L.M. - In: International Journal of Operations & Production Management 16 (1996) 8, pp. 44-62
Quality is consistently listed as one of manufacturing’s top competitive priorities and has become a prerequisite for success in the global marketplace. Quality helps a firm gain a competitive advantage by delivering goods to the marketplace that meet customer needs, operate in their intended...