Purpose – This paper aims to provide an insight into the actions required by trust officers to improve customer satisfaction during a time of difficult economic and regulatory conditions. Design/methodology/approach – A total of 96 bank trust officers located in the USA were surveyed using a...

Purpose – This research study focuses on two critical questions. First, to what extent are US corporate directors now taking independent steps to protect stakeholders from future corporate débâcles, such as Enron and Tyco? Second, how have these débâcles personally impacted US corporate...

Purpose – The interest in scrapbooking across the USA has boomed virtually overnight. Sales have skyrocketed from $500 million in 2000 to $2.5 billion in 2003. Is the interest based on a great deal of scrapbooking hype and investment with little long‐term industry profitability, like the...