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Search: person:"Gremler, Dwayne D."
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Beziehungsmarketing
14
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13
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11
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8
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8
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English
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Gremler, Dwayne D.
56
Bitner, Mary Jo
10
Gwinner, Kevin P.
10
Zeithaml, Valarie A.
7
Delcourt, Cécile
5
Hennig-Thurau, Thorsten
5
Ruiz, David Martín
5
Washburn, Judith H.
5
Carrión, Gabriel Cepeda
4
Birgelen, Marcel van
3
Brach, Simon
3
Brown, Stephen W.
3
McCollough, Michael A.
3
Paul, Michael
3
Riel, Allard C. R. van
3
Walsh, Gianfranco
3
Brüggen, Elisabeth C.
2
Böhm, Eva
2
Edvardsson, Bo
2
Evans, Kenneth R.
2
Foubert, Bram
2
Garnefeld, Ina
2
Gouthier, Matthias
2
Hogreve, Jens
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Krah, Tabea
2
Titus, Philip A.
2
Tronvoll, Bård
2
Wiertz, Caroline
2
Albrecht, Arne Keno
1
Altman, Daniel
1
Bailey, Jeffrey J.
1
Beatty, Sharon E.
1
Bleijerveld, Jeroen F. J.
1
Brown, Stephen Walter
1
Brüggen, Elisabeth C
1
Cepeda Carrión, Gabriel
1
Chi, Nai-Wen
1
De Zanet, Fabrice
1
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1
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Journal of the Academy of Marketing Science
7
Journal of service management
6
Journal of marketing education : JME
5
Journal of service research : JSR
5
Journal of business research : JBR
3
Journal of marketing
3
Journal of retailing
3
International business review : the official journal of the European International Business Academy
2
International journal of service industry management : IJSIM
2
Journal of service research
2
European journal of marketing
1
Handbook of partial least squares : concepts, methods and applications
1
Handbook of service science ; [Vol. 1]
1
Journal of Business Research
1
Journal of Services Marketing
1
Journal of professional services marketing
1
Logistics information management
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Managing service quality : MSQ ; an international journal
1
Marketing-mix strategies - distribution strategy and pricing strategy
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Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention
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ECONIS (ZBW)
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OLC EcoSci
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USB Cologne (EcoSocSci)
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EconStor
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RePEc
1
Other ZBW resources
1
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11
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
12
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
13
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
Saved in:
14
Service alliances between unequals : the apple does not fall far from the better tree
Bleijerveld, Jeroen F. J.
;
Gremler, Dwayne D.
;
Lemmink, Jos
- In:
Journal of service management
26
(
2015
)
5
,
pp. 807-822
Persistent link: https://www.econbiz.de/10011503593
Saved in:
15
Do service guarantees guarantee greater market value?
Gremler, Dwayne D.
;
Hogreve, Jens
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 150-163
Persistent link: https://www.econbiz.de/10010356832
Saved in:
16
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
17
Services marketing : integrating customer focus across the firm
Zeithaml, Valarie A.
;
Bitner, Mary Jo
;
Gremler, Dwayne D.
-
2013
-
6. ed.
Persistent link: https://www.econbiz.de/10009599843
Saved in:
18
Services marketing : integrating customer focus across the firm
Zeithaml, Valarie A.
;
Bitner, Mary Jo
;
Gremler, Dwayne D.
-
2013
-
Sixth edition
Persistent link: https://www.econbiz.de/10013469345
Saved in:
19
Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C.R. van
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10010087398
Saved in:
20
What the eye does not see, the mind cannot reject : can call center location explain differences in customer evaluations?
Walsh, Gianfranco
;
Gouthier, Matthias
;
Gremler, Dwayne D.
; …
- In:
International business review : the official journal of …
21
(
2012
)
5
,
pp. 957-967
Persistent link: https://www.econbiz.de/10009578726
Saved in:
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