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Search: person:"Höykinpuro, Ritva"
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Dienstleistungsqualität
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Organisatorischer Wandel
2
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Höykinpuro, Ritva
5
Edvardsson, Bo
2
Ropo, Arja
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Tronvoll, Bård
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Journal of organizational change management
2
Managing service quality : MSQ ; an international journal
2
Leadership in spaces and places
1
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ECONIS (ZBW)
4
OLC EcoSci
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1
Narrating organizational spaces
Ropo, Arja
;
Höykinpuro, Ritva
- In:
Journal of organizational change management
30
(
2017
)
3
,
pp. 357-366
Persistent link: https://www.econbiz.de/10011723055
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2
Front stage with no front-stage employees : customer perceptions of self-service hotels
Höykinpuro, Ritva
- In:
Leadership in spaces and places
,
(pp. 163-180)
.
2015
Persistent link: https://www.econbiz.de/10011318301
Saved in:
3
Visual narratives on organizational space
Höykinpuro, Ritva
;
Ropo, Arja
- In:
Journal of organizational change management
27
(
2014
)
5
,
pp. 780-792
Persistent link: https://www.econbiz.de/10010436749
Saved in:
4
Complex service recovery processes : how to avoid triple deviation
Edvardsson, Bo
;
Tronvoll, Bård
;
Höykinpuro, Ritva
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
4
,
pp. 331-349
Persistent link: https://www.econbiz.de/10009266595
Saved in:
5
Complex service recovery processes: how to avoid triple deviation
Edvardsson, Bo
;
Tronvoll, Bård
;
Höykinpuro, Ritva
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10009178026
Saved in:
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