Front stage with no front-stage employees : customer perceptions of self-service hotels
Year of publication: |
2015
|
---|---|
Authors: | Höykinpuro, Ritva |
Published in: |
Leadership in spaces and places. - Cheltenham [u.a.] : Elgar, ISBN 978-1-78347-791-3. - 2015, p. 163-180
|
Subject: | Hotellerie | Hotel industry | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Wahrnehmung | Perception |
-
Li, Shimiao, (2020)
-
The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V., (2015)
-
Travelers' behavioral intention toward hotel self-service kiosks usage
Kim, Miyoung, (2014)
- More ...
-
Narrating organizational spaces
Ropo, Arja, (2017)
-
Visual narratives on organizational space
Höykinpuro, Ritva, (2014)
-
Complex service recovery processes : how to avoid triple deviation
Edvardsson, Bo, (2011)
- More ...