Kim, Soon-Ho; Kim, Min-Seong; Holland, Stephen; Han, … - In: International Journal of Contemporary Hospitality Management 30 (2018) 2, pp. 662-684
Purpose: This study aims to examine the impact of self-efficacy and reciprocity in predicting the organizational citizenship behavior (OCB) of hospitality employees and the moderating role of cultural values in the hypothesized relationship. Design/methodology/approach: The proposed model of...