Search Results - person:"Hentzen, Janin Karoli"

Artificial intelligence in customer-facing financial services : a systematic literature review and agenda for future research

Hentzen, Janin Karoli; Hoffmann, Arvid O. I.; Dolan, Rebecca - In: International journal of bank marketing 40 (2022) 6, pp. 1299-1336

Persistent link: https://www.econbiz.de/10013397791

Customer engagement with service providers : an empirical investigation of customer engagement dispositions

Sim, Max; Conduit, Jodie; Plewa, Carolin; Hentzen, … - In: European journal of marketing 56 (2022) 7, pp. 1926-1955

Persistent link: https://www.econbiz.de/10013352667

Impact and university business training courses delivered to the marginalized : a systematic review

Dodd, Tracey; Graves, Chris; Hentzen, Janin Karoli - In: Academy of Management learning & education : AMLE 21 (2022) 3, pp. 449-469

Persistent link: https://www.econbiz.de/10013447581

Artificial intelligence in customer-facing financial services : a systematic literature review and agenda for future research

Hentzen, Janin Karoli; Hoffmann, Arvid; Dolan, Rebecca; … - In: International Journal of Bank Marketing 40 (2021) 6, pp. 1299-1336

Purpose: The objective of this study is to provide a systematic review of the literature on artificial intelligence (AI) in customer-facing financial services, providing an overview of explored contexts and research foci, identifying gaps in the literature and setting a comprehensive agenda for...

Persistent link: https://www.econbiz.de/10012811419