Customer engagement with service providers : an empirical investigation of customer engagement dispositions
Max Sim, Jodie Conduit, Carolin Plewa and Janin Karoli Hentzen
| Year of publication: |
2022
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|---|---|
| Authors: | Sim, Max ; Conduit, Jodie ; Plewa, Carolin ; Hentzen, Janin Karoli |
| Published in: |
European journal of marketing. - Bradford : Emerald, ISSN 1758-7123, ZDB-ID 2002936-6. - Vol. 56.2022, 7, p. 1926-1955
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| Subject: | Characteristics | Customer engagement | Engagement dispositions | Service provider | Traits | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenintegration | Customer integration | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/EJM-12-2020-0879 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013352667