He, Qiaodan; Huo, Jiazhen; Pan, Yu - In: Cogent business & management 7 (2020) 1, pp. 1-14
In recent years, the relationship between doctors and patients is becoming more and more tense. Many hospitals are paying more attention to the satisfaction of patients, because this is an important indicator to measure the quality of hospital services. In China, it is often a case that...