Purpose: This paper aims to identify Islamic influence on customer satisfaction in Pakistan Takaful and conventional insurance industry. Specifically, it analyses the vital role of Shari’ah perception in achieving higher customer satisfaction. Design/methodology/approach: The data from 400...

The core objective of this paper is to examine the relationship between the Shari’ah perceptions and the customers’ switching intentions in both Takāful and Conventional Insurance. In today’s world, most of the businesses are focusing on customer retention rather than the customer...

The core objective of this paper is to examine the relationship between the Shari’ah perceptions and the customers’ switching intentions in both Takāful and Conventional Insurance. In today’s world, most of the businesses are focusing on customer retention rather than the customer...

Purpose – Natural gas makes up about 50 per cent of Pakistan's energy consumption, which is decreasing at an alarming pace, making Karachi – the largest city of Pakistan – one of the major victims of natural gas shortfall. The purpose of this paper is to model natural gas demand and supply...