Jung, Hyo Sun; Yoon, Hye Hyun - In: International Journal of Contemporary Hospitality Management 32 (2020) 1, pp. 3-19
Purpose: The purpose of this study is to evaluate the recognition of sexual harassment (SH); to describe the relationships among SH, employees’ burnout, customer-oriented boundary-spanning behaviors (COBSB); and to verify the moderating effect of employees’ psychological safety (PS), all...