Improving frontline service employees' innovative behavior using conflict management in the hospitality industry : the mediating role of engagement
Year of publication: |
December 2018
|
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Authors: | Jung, Hyo Sun ; Yoon, Hye Hyun |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 69.2018, p. 498-507
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Subject: | Conflict management | Engagement | Innovative behavior | Frontline employee | Hospitality industry | Gastgewerbe | Betrieblicher Konflikt | Workplace conflict | Konfliktregelung | Dispute settlement | Leistungsmotivation | Work motivation | Innovation | Tourismusberufe | Tourism employees | Dienstleistungsqualität | Service quality | Innovationsmanagement | Innovation management | Arbeitsverhalten | Work behaviour | Hotellerie | Hotel industry |
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