Popularity of mobile services is increasing rapidly in Thailand and it is influencing daily life, business, and markets. Recently, more attention has been drawn towards mobile services due to the adoption of 3G in Thailand. This enhanced the competition in the telecommunication industry....

Popularity of mobile services is increasing rapidly in Thailand and it is influencing daily life, business, and markets. Recently, more attention has been drawn towards mobile services due to the adoption of 3G in Thailand. This enhanced the competition in the telecommunication industry....

Purpose – This paper aims to research literature to describe the business processes used when planning IT infrastructure refreshes. Design/methodology/approach – The paper uses analytical hierarchical process (AHP) and pairwise comparisons to model and quantify the decision process for IT...