Carmakers should leverage conversational sales to turn their apps into two-way sales and marketing channels. They can learn from retailers and social media whose apps are effective conversational sales tools that enhance customer loyalty.

Wie gut verstehen wir, wie sich Menschen heute oder besser noch morgen bewegen möchten? Wie gut, flexibel und schnell antizipiert die Automobilindustrie diese neuen Chancen der Märkte? Sind die Automobilunternehmen in der Lage, neue Konzepte anzubieten und damit die Kauflust ohne Förderung zu...

This paper develops a systematic approach to quantifying the effect of judgmental biases on aggregate risk measures. Starting with the standard risk management process, we derive the areas that require expert judgment as input in order to aggregate risk into risk measures such as Earnings at...