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Search: person:"Lai, Pei-Chun"
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Hotel industry
4
Hotellerie
4
Quality management
4
Qualitätsmanagement
4
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Outsourcing
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Attribution theory
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21
English
11
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Lai, Pei-Chun
28
Soltani, Ebrahim
17
Baum, Tom
6
Espino-Rodríguez, Tomás F.
5
Phillips, Paul
5
Williams, Terry M.
5
Bessler, David A.
4
Lai, Pei-chun
4
Gholipour, Tahmoores Hassan
3
Javadeen, Sayed Reza Sayed
3
Liao, Ying-Ying
3
Meer, Robert van der
3
Sann, Raksmey
3
Chen, Chi-Ting
2
Liaw, Shu-Yi
2
Van Der Meer, Robert
2
Williams, Terry
2
Gharneh, Naser
1
Huang, Wei
1
Mahmoudi, Vahid
1
Meer, Robert Van Der
1
Soltani, E.
1
Van der Meer, Robert
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Agricultural and Applied Economics Association - AAEA
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The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Employee relations
2
International journal of hospitality management
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
New technology, work and employment
2
The Service Industries Journal
2
Tourism economics : the business and finance of tourism and recreation
2
2009 Annual Meeting, July 26-28, 2009, Milwaukee, Wisconsin
1
2010 Annual Meeting, July 25-27, 2010, Denver, Colorado
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
European journal of operational research : EJOR
1
International journal of service industry management : IJSIM
1
Journal of applied economics
1
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OLC EcoSci
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ECONIS (ZBW)
11
RePEc
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BASE
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1
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
Saved in:
2
Multidimensional scale development and validation : university service quality (UNIQUAL)
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2565-2594
Persistent link: https://www.econbiz.de/10014446452
Saved in:
3
Understanding homophily of service failure within the hotel guest cycle : applying NLP-aspect-based sentiment analysis to the hospitality industry
Sann, Raksmey
;
Lai, Pei-Chun
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012389792
Saved in:
4
Do relational norms matter in outsourcing relationships? : lesson learned from hotel sectors
Lai, Pei-Chun
;
Espino-Rodríguez, Tomás F.
;
Baum, Tom
- In:
Tourism economics : the business and finance of tourism …
25
(
2019
)
2
,
pp. 189-212
Persistent link: https://www.econbiz.de/10011986367
Saved in:
5
On the changing structure among Chinese equity markets : Hong Kong, Shanghai, and Shenzhen
Huang, Wei
;
Lai, Pei-Chun
;
Bessler, David A.
- In:
European journal of operational research : EJOR
264
(
2018
)
3
,
pp. 1020-1032
Persistent link: https://www.econbiz.de/10011802149
Saved in:
6
Price discovery betweem carbonated soft drink manufacturers and retailers : a disaggregate analysis with PC and LiNGAM algorithms
Lai, Pei-Chun
;
Bessler, David A.
- In:
Journal of applied economics
18
(
2015
)
1
,
pp. 173-198
Persistent link: https://www.econbiz.de/10011554914
Saved in:
7
Activity outsourcing and competitive strategy in the hotel industry : the moderator role of asset specificity
Espino-Rodríguez, Tomás F.
;
Lai, Pei-Chun
- In:
International journal of hospitality management
42
(
2014
),
pp. 9-19
Persistent link: https://www.econbiz.de/10010410817
Saved in:
8
Risks and benefits of outsourcing hotel operations : a comparison between Scotland and Taiwan
Espino-Rodríguez, Tomás F.
;
Lai, Pei-Chun
;
Baum, Tom
- In:
Tourism economics : the business and finance of tourism …
18
(
2012
)
1
,
pp. 95-120
Persistent link: https://www.econbiz.de/10009518248
Saved in:
9
Managerial approaches towards service quality : the case of three service organisations
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Meer, Robert van der
; …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1397-1412
Persistent link: https://www.econbiz.de/10003802453
Saved in:
10
A review of the theory and practice of managing TQM : an integrative framework
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Javadeen, Sayed Reza Sayed
- In:
Total quality management & business excellence : an …
19
(
2008
)
5/6
,
pp. 461-479
Persistent link: https://www.econbiz.de/10003740723
Saved in:
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