Lindholm, Anni; Laine, Teemu Juhani; Suomala, Petri - In: Journal of Service Theory and Practice 27 (2017) 2, pp. 496-514
Purpose The purpose of this paper is to identify the financial potential of new service businesses in the context of a global machinery manufacturer. The objective is to examine the supportive role of management accounting (MA) and control in service business development, which has not been...