//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"Lee, Yeong-Ran"
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
SERVQUAL
3
service quality
3
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Quality management
2
Qualitätsmanagement
2
SERVPERF
2
Service quality
2
Conjoint analysis
1
Conjoint-Analyse
1
Consumer behaviour
1
Konsumentenverhalten
1
Measurement
1
Messung
1
Performance measurement
1
Performance-Messung
1
Shape of response function
1
Viral marketing
1
Virales Marketing
1
Word-of-mouth
1
additive models
1
cluster-based approach
1
disconfirmation
1
expectation
1
factor-based approach
1
heterogeneous dimensions
1
multiplicative models
1
performance
1
sensitivity
1
two-predictor model
1
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Lee, Yeong-Ran
5
Park, Sang-June
5
Yi, Youjae
4
Borle, Sharad
1
Published in...
All
Total quality management & business excellence
4
Technological forecasting & social change : an international journal
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
2
Multiplicative versus additive models in measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2105-2123
Persistent link: https://www.econbiz.de/10014443893
Saved in:
3
The linkages between alternative models measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
Saved in:
4
Heterogeneous dimensions of SERVQUAL
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
32
(
2021
)
1
,
pp. 92-118
Persistent link: https://www.econbiz.de/10012423576
Saved in:
5
The shape of Word-of-Mouth response function
Park, Sang-June
;
Lee, Yeong-Ran
;
Borle, Sharad
- In:
Technological forecasting & social change : an …
127
(
2018
),
pp. 304-309
Persistent link: https://www.econbiz.de/10011957042
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->