Wang, Xueqin; Wong, Yiik Diew; Li, Kevin X.; Yuen, Kum Fai - In: The International Journal of Logistics Management 32 (2021) 3, pp. 846-871
Purpose: E-commerce last-mile logistics is undergoing dramatic changes. By inviting consumers to participate in self-collection, they collectively form a mass crowd of resources that can be integrated into last-mile logistics. However, consumers' participation may lead to a spectrum of value...