Parallel imports of gray products across markets are a worldwide concern for manufacturers. Extant research has focused on parallel imports of regular goods that do not provide status value. In this paper, we investigate parallel imports of conspicuously consumed status goods. We consider a...

Providing customer service is important for firms to acquire new customers and retain repeat customers in a competitive marketplace. As technology advances, firms can recognize customers from their purchase history data and price discriminate between repeat and new customers. Existing literature...

The outbreak of COVID-19 has become a worldwide concern for consumers, businesses, and public policy makers. Social distancing is now a top consideration for consumers when deciding where and how to shop, which reduces their willingness to shop in physical stores with others who may carry the...

Consumers experience a sense of loss when a product's quality does not match their expectations. To alleviate consumer loss aversion (CLA), firms can disclose information to reduce consumers' uncertainty about product quality and the resulting psychological loss. In this paper, we investigate...