Lim, Ai-Fen; Ooi, Keng-Boon; Lee, Voon-Hsien; Tan, … - In: Industrial Management & Data Systems 122 (2022) 11, pp. 2440-2464
Purpose Emerging competitive dynamics demand small and medium-sized enterprises (SMEs) to continuously comprehend and respond to changing market conditions by implementing effective soft total quality management (STQM) practices. Firstly, the study intends to identify the key STQM practices...