Lim, Jeen-Su; Pham, Phuoc; Heinrichs, John H. - In: Journal of Product & Brand Management 29 (2020) 7, pp. 927-937
Purpose: Firms are increasingly using social media platforms to engage with individuals, as it is recognized that a firm’s social media activity outcomes, such as number of user comments, followers or likes, impact brand equity. This study aims to evaluate both the extent that these social...