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Role of employee personality traits in job performance in the restaurant food franchise context

Lu Shiwen; Ahn, Jiseon - In: International journal of hospitality management 113 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014325594

The role of perceived value in shaping luxury service customers' self-brand connection

Lu Shiwen; Ahn, Jiseon - In: Tourism and hospitality research : THR 24 (2024) 2, pp. 203-214

Persistent link: https://www.econbiz.de/10014632098

Self-service technology in the hospitality and tourism settings : a critical review of the literature

Lu Shiwen; Kwon, Jookyung; Ahn, Jiseon - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 6, pp. 1220-1236

Persistent link: https://www.econbiz.de/10013387386

Examining the relative role of CSR activity and service experience on cruise customers’ behavior

Ahn, Jiseon; Lu, Shiwen - In: Social Responsibility Journal 18 (2021) 3, pp. 453-468

Purpose: In the service industry, corporate social responsibility (CSR) is considered a strategic valuable resource. Although previous studies emphasized CSR activities in the service industry, a limited number of studies have examined the combined effect with the service experience. Thus, this...

Persistent link: https://www.econbiz.de/10012541997