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Brown, Edward G.
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Lubahn, Johanna
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ABA bank marketing : the premier source of innovative marketing for the financial services industry
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Banking strategies : management insights in financial services
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On retail banking - Contact Centers: Overcoming the 'Three Rs'
Lubahn, Johanna
;
Brown, Edward G.
- In:
Banking strategies : management insights in financial …
84
(
2008
)
4
,
pp. 6-11
Persistent link: https://www.econbiz.de/10008080708
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2
We Need to Talk - An inbound call center at a New Zealand bank has been cited for having the world's best customer service. The secret? The emphasis is on 'great conversations' and...
Brown, Edward G.
;
Lubahn, Johanna
- In:
ABA bank marketing : the premier source of innovative …
39
(
2007
)
7
,
pp. 32-37
Persistent link: https://www.econbiz.de/10007907817
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