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Search: person:"Ma, Chunhao"
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conservation of resource theory
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organization-based self-esteem
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Ma, Chunhao
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Shi, Yunxia
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Hu, Ruonan
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ECONIS (ZBW)
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Robot service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia
;
Zhang, Rumeng
;
Ma, Chunhao
;
Wang, Lijie
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
Saved in:
2
Linking artificial intelligence to service sabotage
Ma, Chunhao
;
Ye, Jian
- In:
The service industries journal
42
(
2022
)
13/14
,
pp. 1054-1074
Persistent link: https://www.econbiz.de/10013362173
Saved in:
3
The effects of local residents' emotional labor on tourists' satisfaction : the mediating role of tourism experience
Shi, Yunxia
;
Bao, Xinxin
;
Hu, Ruonan
;
Ma, Chunhao
- In:
Inventi impact: service sector
(
2020
)
2
,
pp. 110-121
Persistent link: https://www.econbiz.de/10012319796
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