Lin, Yong; Luo, Jing; Cai, Shuqin; Ma, Shihua; Rong, Ke - In: Industrial Management & Data Systems 116 (2016) 3, pp. 388-415
Purpose – The purpose of this paper is to explore the quality factors influencing customer satisfaction in the electronic commerce (e-commerce) context using a triadic view of customer-e-retailer-third-party logistics provider, and to investigate the impacts of service quality on customer...