Exploring the service quality in the e-commerce context: a triadic view
Year of publication: |
2016
|
---|---|
Authors: | Lin, Yong ; Luo, Jing ; Cai, Shuqin ; Ma, Shihua ; Rong, Ke |
Published in: |
Industrial Management & Data Systems. - Emerald Group Publishing Limited, ISSN 1758-5783, ZDB-ID 2002327-3. - Vol. 116.2016, 3, p. 388-415
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer satisfaction | Service quality | Supply chain | E-retailing | E-service | Logistics service |
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