Kundu, Goutam Kumar; Manohar, B. Murali; Bairi, Jayachandra - In: The TQM Journal 27 (2015) 5, pp. 648-668
Purpose – The purpose of this paper is to capture and analyze the perception gaps with respect to the current usage and importances of the lean practices from the IT support service practitioners’ perspective. Design/methodology/approach – A questionnaire was developed to capture the...