Margaritis, Eleftherios; Katharaki, Maria; Katharakis, … - In: Evaluation and Program Planning 35 (2012) 2, pp. 246-255
The study attempts to develop an outpatient service quality scale by investigating the key dimensions which assess parental satisfaction and provides a recommendation on an improved health service delivery system. The survey was conducted in an Ear–Nose–Throat outpatient clinic of a Greek...