Marja Rasila, Heidi; Florian Gersberg, Nils - In: Journal of Corporate Real Estate 9 (2007) 1, pp. 39-49
Purpose – The purpose of this paper is to assess service quality of outsourced facility maintenance services (FMS) from end‐user perspective. For this purpose, a two‐dimensional model for service quality in a FMS context is presented. Design/methodology/approach – This paper is based on...