Rahi, Samar; Abd.Ghani, Mazuri - In: The TQM Journal 31 (2019) 3, pp. 491-506
Purpose: Technology adoption is a great challenge in the banking sector of Pakistan. A recent report issued by state bank of Pakistan revealed that there is a squeak growth, only 3 percent, in internet banking adoption. In order to effectively delve into the issue of internet banking adoption,...