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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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An empirical study on antecedents of aggregate customer satisfaction : cross-country findings
Ogikubo, Mizuho
;
Schvaneveldt, Shane J.
;
Enkawa, Takao
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 23-37
Persistent link: https://www.econbiz.de/10003858975
Saved in:
2
An empirical study on antecedents of aggregate customer satisfaction: Cross-country findings
Ogikubo, Mizuho
;
Schvaneveldt, Shane
;
Enkawa, Takao
- In:
Total quality management & business excellence : an …
20
(
2009
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10008169853
Saved in:
3
An empirical study on antecedents of aggregate customer satisfaction: Cross-country findings
Ogikubo, Mizuho
;
Schvaneveldt, Shane
;
Enkawa, Takao
- In:
Total quality management & business excellence : an …
20
(
2009
)
1-2
,
pp. 23-38
Persistent link: https://www.econbiz.de/10008234254
Saved in:
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